Privacy Policy

Kultiva Marketing Agency ("Kultiva," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (kultivaagency.com.au), use our services, or otherwise interact with us.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Kultiva Marketing Agency provides bespoke website design and hosting, local SEO, Google Business Profile management, and paid advertising (Google Ads, Meta, and related platforms) services, primarily for tradespeople and construction-industry businesses across Australia.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Give Us Directly

• Contact Details: Full name, email address, and phone number submitted via forms or during onboarding.

• Business Details: Business name, ABN, trading address, and primary service area.

• Billing Information: Invoicing and payment details (e.g. bank transfer or PayID — we do not collect or store credit card details).

• Communications: Any correspondence exchanged with us via email, phone, or website contact forms.

2.2 Information We Collect to Deliver Services

When you engage us for web, local SEO, or advertising services, we may collect or access:

• Login credentials or delegated access to Google Business Profile, Google Ads, Google Analytics, Meta Suite, or domain accounts.

• Project assets, logos, imagery, and copywriting provided for your website.

• Platform performance metrics (rankings, ad spend, click-through rates, and lead counts).

2.3 Information Collected Automatically

• IP address, general geographic location, browser type, device details, pages visited, and cookie tracking data via Google Tag Manager and Analytics.

3. How We Use Your Information

We use collected information to:

• Respond to enquiries, provide quotes, and deliver engaged trade marketing services.

• Manage your 30-day free trial or starter onboarding as outlined in our Terms & Conditions.

• Process invoices, deliver performance reporting, and maintain legal compliance.

Note: We do not sell your personal information to third parties.

4. How We Disclose Information

Information may be shared with essential service providers (e.g. Webflow hosting, Google, Meta, email delivery tools), payment processors, or professional advisors purely as required to operate our business and fulfill your contract.

5. Ownership of Accounts and Assets

• Client Account Ownership: Google Business Profiles, Google Ads accounts, and ad assets set up for you remain your property at all times (exemption for trial period of 30 days). Upon service cancellation, these accounts remain under your control.

• Website Assets: Websites built by Kultiva remain the property of Kultiva for the duration of the agreement. Full website development rights can be transferred via a separate one-off purchase as detailed in our Terms & Conditions.

6. Cookies, Tracking & Security

We employ cookies and Google Tag Manager to optimize user experience. All stored data is safeguarded using secure, encrypted third-party infrastructure. If a reportable breach occurs, we notify affected individuals and the OAIC per Australian regulations.

7. Your Rights & Contact Information

Under Australian Privacy Principles, you have the right to request access to or correction of your personal data. For any privacy requests or questions, please contact us:

Kultiva Marketing Agency
Email: marketing@kultivaagency.com.au
Location: Melbourne, Victoria, Australia